• Taking & Uploading Photos
• Accessing Data
• Graphic Design
• FAQ

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Frequently Asked Questions

• Using the Camera

  • Make sure to look over the Photographer's Manual. It contains the answers to most questions about the camera.
  • I lost one or more of my passwords?
    Contact us using the Request Help Form. Be sure to include a phone number so that we can verify your identity.
  • Java installation can't be completed online.
    If you have a problem completing installation of java using their main online installation method, try the offline version. At java.com, click on "Manual Download" which is to the right of "Download Now" on the front page. Then on the second page, download the second choice from the top, "Windows (Offline Installation)." Run this from your computer to install java. Restart your computer, then open fotozap_uploader-2.0.jar and start uploading photos!
  • I lost or broke a component of the Picture Marketing IN-A-BOX?
    Visit the Store to order anything you may need to conduct a Picture Marketing Campaign.

• Questions From Event Attendees

  • When you are at an event taking photos, you will often be asked questions about the Picture Marketing service.
    Here are a few commonly asked questions, and their answers:
  • Can each of us have our own card?
    Each person in the photo can and should receive their own Photo Access Card. The more Photo Access Cards you hand out, the more visitors will come to the website. However, the camera can only scan four barcodes per photo, so if you want to take a photo of 8 people, for example: scan four barcodes, take a photo, and then quickly scan four more barcodes and take another photo. Then hand out one card to each person.
  • Is this really a free photo?
    This is the most frequently asked question, and the thing that keeps many people from wanting to get their photo taken. The best antidote is to mention that it is a free photo upfront, or have a sign or a badge that lets people know that it really is a FREE photo. The question is also an opportunity to explain that the service is being paid for by the sponsor in order to promote its products and share information about those products.
  • When can I go online and get my photo?
    The guests will be able to see their photos as soon as the photographer or manager has uploaded the photo and it has been processed online. You can encourage the guests to go online as soon as possible. If they fill out the form, and the photo is not available yet, they will receive an email when the photo does become available. It is usually better to tell them to go online right away; if you tell them to wait a day to fill out the form, they may put it off and might forget about it completely or lose the card.
  • For how long will my photo be online?
    The photo will be online for a minimum of 6 months from the date of photo capture. In many cases the photo will be available for longer, but the minimum is 6 months.
  • Can you take another photo of me?
    If your time constraints and mission allow you to take additional photos, the FotoZap® Camera makes it easy. If you scan one or more cards and then take multiple photos without scanning again, all of the photos will be linked to the same card(s). If a person has had their photo taken earlier that day, or even on a different day, you can scan their original card and take another photo. When they go online to retrieve their photos, they will only have to fill out the form only once to be able to view all of their photos in a private online gallery.
  • I don't want other people to see my photo. Is the photo private?
    In the Picture Marketing process, the photos are completely private and can only be viewed by the person who has the card with the unique code. They can choose to share their photo with friends if they want — the photo display page has a built-in form to make it easy.
  • How will my information be shared? Am I going to be spammed?
    Each sponsoring company that uses the Picture Marketing System must respect the privacy policy posted on the pickup website (the URL is printed on the card you will be giving the guest). The sponsor for whom you are taking photos will further define how the information will be used. As a general rule, a company that invests in offering a free photo to a guest is interested in building a positive relationship with that guest, and will be very respectful of that customer's privacy and time.

• Accessing Data

  • Questions commonly asked by managers
  • Where do I find data reports?
    Login to the Picture Marketing Campaign Manager using the username and password provided to you. Once you are logged in, click the "reporting" tab. Then choose "view report" next to the campaign you wish to view. There you will find an overview of all data and be able to download a full report. If you do not have or lost your user name or password, contact us using the Request Help Form.
  • How do I create a new campaign?
    Login to the Picture Marketing Campaign Manager using the username and password provided to you. Under the "create/edit campaign" tab, click "Create New Campaign" and select a previous campaign or template to base it on. Remember to assign photographers to this new campaign so that it's available on their cameras.
  • I can't get a specific campaign to show up in the camera.
    First make sure the username used to connect with the Fotozap Uploader software was assigned to the campaign you want on the camera. To do this, Login to the Picture Marketing Campaign Manager and click "Admin" on the upper right. Select the survey you want and make sure the user is assigned to some level of access. Secondly, make sure "Show Campaign" is also set correctly under the "Admin" area. Finally, make sure it is set correctly on the "Campaign Settings" area of the campaign's "create/edit campaign" tab. "List this campaign on devices:" should be set to "Yes."
  • I lost one or more of my passwords?
    Contact us using the Request Help Form. Be sure to include a phone number so that we can verify your identity.
  • I lost or broke a component of the Picture Marketing IN-A-BOX?
    Visit the Store to order anything you may need to conduct a Picture Marketing Campaign.

• Graphic Design

  • Questions commonly asked by designers
  • What are the photo dimensions and how is it oriented?
    The photo is 480 pixels wide by 360 pixels tall. Photos are only oriented horizontally, no vertical photos.
  • How big is the photo overlay?
    The photo overlay may be any size at or under 480 pixels wide by 360 pixels tall. Smaller images may be placed in a number of positions on the photo, with or without margins.
  • Can different banners appear on the various pages?
    The gateway(pickup) page and photo page can always have diffent graphics and links on banners. For generic templates that are updated in the Picture Marketing Campaign Manager (PMCM), the banners will be the same on survey, contact sheet and photo pages. For customized templates, banners may be in any way you wish, including swappable in PMCM.